Privacy Policy


Wisteria Care Agency, are committed to complying with the Data Protection Data Protection Act 1998 and the General Data Protection Regulations 2018. Protecting your personal information and respecting your privacy is very important to us; and we want you to be confident that your personal data is kept safe and secure, and to understand how we use it to offer you a better, more personalized experience.

This Policy explains how, when and why we collect personal information about people who visit our website; the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check our web page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to




or by


Writing to 5, Lavender Close, Walsall, WS5 4ST.


Alternatively you can telephone 07957582683.


How do we collect information from you?

We obtain information about you when you use our website, when you complete the contact form, and when Appling for employment.

For our service uses, we obtain information from the local authorities who provide relevant personal information required to set up care packages.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address and contact details.

Use of ‘cookies’

Currently at this moment in time we do not use cookies; or google maps.


How is your information used?

Data Protection says we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

  • Where you agree to us to using your information in this way; for example storing your payment details
  • Your personal information is processed in order to fulfil a contractual arrangement, in order to deliver our services to you or in order to communicate service updates.
  • Legitimate interests, whereby Wisteria Care Agency manages and provides you with the best service in the most secure and appropriate way, when for example transferring your data to third parties such as the pharmacies and or regulatory bodies.
  • Where there are legal and statuary obligations or other legal requirements to share the information, such as law enforcement purposes.

Below is listed ways that we may use your personal information and reasons described above we rely upon to do so.

How we use your personal information Our legal reasons Our explanation of legitimate interests
Processing general enquiries With consent
Processing of pay roll data Fulfilling a contract
Provide local authority care package Fulfilling a contract
Provide private care packages Fulfilling a contract.
Processing employment applications Legitimate interest. Necessary to provide employment
Contacting you for customer satisfaction surveys legitimate interest Developing services and retaining clients and staff. Improving communication
Service users and employees emergency contacts Legitimate interests


Contacting a friend or family member in an emergency is a legitimate interest as a responsible employer and Provider


We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Some examples of third party with whom we may share your data with is IT companies, who support our website and other business systems.

We process your data on the basis that we have a legitimate interest to verifying identity, preventing fraud in order to protect our business and comply with the law.

We process your personal data on the basis that it’s necessary in the public interest, and to comply with laws that apply to us.

Details of personal data that will be processed include: name, address, date of birth, contact details, financial information, and employment details.

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganization, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our employees and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.


Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

You can change your marketing preferences at any time by contacting us by email or telephone on 07957582683

How you can access and update your information


The accuracy of your information is important to us. You have the right to


Request a copy of the information we hold about you so that you can ensure


It’s accuracy. You can do this by the following methods:


Send us an email and request the information held about you;


Telephone:  07957582683;

Write to us at:  5, Lavender Close, Walsall, WS5 4ST.



Right to erasure

Visitors and users of this site have the ability to request all records of their personal data held by Wisteria Care Agency Ltd, where there is no legitimate reason for the company to maintain this data in accordance to data protection laws; and any super-ceded by GDPR and other laws governing the details obtained.

Please e-mail your request to:


Right to restriction of processing

To restrict processing of your personal information. Right to data portability – to electronically move, copy or transfer your personal information in a standard form


Right to object

To object to processing of your personal information

Right with regards to automated individual decision making, including profiling

Rights relating to automated decision making, including profiling


If you have any general questions about your rights or want to exercise your rights please contact by e-mail:


Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as criminal records is not retained by us) all other is encrypted and protected with the following software People Planner and Egress.  When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud risk.

Links to other websites

Our website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Please read the policy and if you want to change how we communicate with you at any time, or have any questions about how we use your data, please contact us on  07957582683 or e-mail to

Review of this Policy

We keep this Policy under regular review. This policy was last updated May 2018.